Please note that any paths to clearing data/cache may differ depending on your individual device.Īndroid/iOS: "Waiting to process" paused map downloadīackground: This error message occurs when you attempt to import or download another map while another map is still attempting to process. Some things we have found that can help with this are: clearing the Google Play Store and Google Play Services app data (Settings > Apps > Google Play services or Google Play Store > Storage > Clear data/cache), as well as restarting your device. When the internet cuts out during the purchase the transaction details are stored within the Google Play Store cache and are separate from Avenza Maps at that point. Solution: This issue is unfortunately a Google Play Services issue. Returning to the app, the map and/or subscription that you purchased is not there, and when you reselect it, you are given the error message "You already own this item" and can't do anything further. As with any issue, if the steps below don't help, or you are entirely sure what the issue is, please don't hesitate to reach out to our team using the contact form above!Īndroid: "You already own this item" error messageīackground: This error message occurs when you make a purchase in-app (could be for a map or subscription), and the internet cuts out during the purchase. The goal of this article is to help provide some of the most common issues we get requests for in Support, and the steps to resolve them quickly and easily. Despite thorough testing that occurs for each release of Avenza Maps, there are still some things that can occur that are outside of our control.
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